FAQ

Frequently Asked Questions

IF YOU DO NOT SEE YOUR QUESTION HERE, PLEASE SEE OUR "CONTACT" PAGE.

1. What payment methods do you accept? We accept payments via credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.

2. How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

3. What is your return/exchange policy? All sales are final. If your package is damaged upon arrival, please contact us at info@jettiesco.com for assistance.

4. Do you offer international shipping? As of now we do not. Please check back soon, as offering our products to any and everyone is our priority. 

5. How do I determine my size? We provide detailed size charts for each product to help you choose the right size. You can find these charts on the product pages. 

6. Can I cancel or modify my order after it's been placed? Please contact us immediately if you need to make any changes to your order.

7. How can I contact customer support? You can reach our customer support team via email at info@jettiesco.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours.

8. Are your products ethically sourced? We are committed to ethical sourcing and work with suppliers who adhere to fair labor practices. Our goal is to provide quality products while upholding ethical standards throughout our supply chain.

9. Do you have a loyalty program? Our Jetties Pool Club loyalty program is coming soon! Stay tuned...